COVID-19



Your Credit Union is Here to Serve You

The spread of Coronavirus (COVID-19) in our region, across the country and around the world is undoubtedly causing concern for you, your family and your community. We want you to know that at EasternEdge Credit Union, the well-being of our members, staff and community is our priority.


Financial Relief

We understand that you may be experiencing financial hardship as a result of COVID-19.  We are here to support and encourage you during this difficult time. Please reach out to us directly to discuss solutions that meet your individual situation.   Click here for more information on options available to you.


Have you travelled recently or are feeling unwell?


We ask that you DO NOT come in-branch if:

• You are experiencing flu-like or cold symptoms
• You travelled outside of the PROVINCE in the last 14 days
• You know or suspect you have been in close contact with someone who has been diagnosed with COVID-19


Wondering how to do your banking without coming in to the branch?

Our drive-thru ATM is also fully operational and, of course as always, you have access to an extensive Ding-Free® ATM network.

Our online banking enables you to view accounts, check balances, make deposits, pay bills and transfer money. You can logon to our online banking at: www.easternedgecu.com or download our mobile app for Android™or iPhone®.

If you are not currently signed up, easily submit an online form at https://app.honestmoney.ca/register and we will connect with you to get set up, or you can call our office below during regular business hours.  We can walk you through these services step-by-step over the phone.

If you’re new to online banking, we have some video resources to help you.

Mobile Banking App: A quick video showing the layout of the mobile app and how easy it is to access your finances online.

Deposit Anywhere: An instructional breakdown on how to make a cheque deposit anywhere at any time.


Keeping You Safe: In-Branch Banking

EasternEdge Credit Union is taking extra steps to keep you and our employees safe at your branch. We have increased our daily cleaning efforts, including sanitizing all hard surfaces such as door handles, teller counters, and reception areas. Hand sanitizers are also available for member and employee use.


Protect Yourself from Fraud

Unfortunately, scammers will try to take advantage of situations like this. Please remember that we will never send you unsolicited emails asking for personal identification such as passwords, PINs, social insurance number, credit card or account information. EasternEdge Credit Union wants you to know that we take the safety and security of your information seriously. If you ever receive an email that appears to be from someone at our branch, please call (709) 739-2920 or send us an email eecu@easternedgecu.com to confirm whether the email is legitimate before responding.


We’re here to serve you


If you have questions about your banking services, we’re here to support you. Please contact us using the method that works best for you.


Useful Resources
 
We encourage everyone to stay informed and recommend the following links for up to date and accurate COVID-19 information:

- Cynthia Strickland, General Manager
 

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