Sending Money

Send an Interac® e-Transfer

After you have created your user profile and a recipient list you can now send an Interac® e-

Transfer.

 

 How to send money by email

  1. Login to Online Banking and go to the Transfers category in the left-hand navigation menu.
  2. Select Send INTERAC® e-Transfer
  3. Select the recipient from your recipients list in the drop down menu
  4. Select the method you want to send by, ie. email or mobile phone or both
  5. Enter the account to withdraw from and the amount of money you want to send 
  6. You can enter a short message for the recipient. (This message should not contain the answer to the security question.)
  7. Click Send Transfer to complete the transaction.

Important information

  • A non-refundable service fee of $1.50 will be charged for sending money by email. The recipient's bank or credit union may also charge a service fee to receive the money.
  • It can take 15 minutes or more for the recipient to receive an email informing them that you have sent them money.
  • If the recipient has not deposited the money that you sent to them by email, you can send them an email reminder on the Pending Email Money Transfers page.
  • If the money you have sent has not been deposited within 30 days it will be automatically deposited back into your account.
  • Once money has been deposited by the recipient it cannot be canceled. Be sure to verify the email address before you send money.
  • Keep the password secret so that only you and the recipient know the answer.

 

How to cancel an Interac® e-Transfer

You can cancel an Interac® e-Transfer before it has been deposited by the recipient.

  1. Click Pending link that appears at the top of the Interac® e-Transfers pages to view an e-Transfer that you have sent but has not yet been deposited.
  2. Click Cancel to cancel the transfer and to deposit the money back into your account.

Note that the $1.50 service fee will not be refunded when you cancel an email transfer.

 

® Trademark of INTERAC Inc. Used under license

*There is a non-refundable service fee of $1.50 each time you send an e-Transfer.

**Transfer time is dependant on internet and financial institution connectivity

 

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