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Community News

FEB 26

Trouble with your debit card? We wish to advise that there is still an ongoing issue at some merchant locations, as a result of a software update on their point of sale devices. Unfortunately, this is resulting in some cards being declined.  Interac is working with these merchants to implement a fix for this issue. More details are available here.

 In the meantime, if you experience an issue with your card splitting your transaction into smaller amounts may allow for contactless transactions (under $100). We also recommend trying to have cash on hand as a backup until this issue is resolved. We will continue to provide updates as they become available. To discuss further with a member of our team, click here.

FEB 20

Collabria Mastercard at Gas Pumps: It has been reported that PIN entries at gas pumps accepting payment cards could reject for no apparent reason. We understand from Mastercard that these errors are random and are not limited to Collabria card products. They are being experienced across multiple card issuers in Canada. Mastercard is presently investigating, identifying the source and resolution to this problem. In the meantime, we further understand that using the gas station kiosk/convenience store will allow cardholders to “pre-authorize” or pay in advance for their gas.

FEB 06

Mailing Notice:  Select EasternEdge members may receive mail from Byron Smith & Associates to have them confirm their account balances at December 31st.  Please note: This is legitimate and is a requirement for our year end audit. If you have received one of these letters, please return it to Byron Smith & Associates via Canada Post, or you can email to us or drop it off at the branch so we can forward it along.

JAN 31

ADVISORY: Intercepted e-Transfers click here.


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DIRECT DEPOSIT AND PAD INFORMATION

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Click here for Pre-Authorized Debit forms

Branch/Transit: 88203
Institution: 839

**Your online banking login ID is NOT your account number. Please contact the branch if you need to verify your account number.

IMPORTANT NUMBERS

Lost or stolen card:
Debit Card: 1-888-277-1043

Collabria Financial Credit Cards:
1-855-341-4643
Outside Canada/Continental U.S:
647-252-9564 (collect)


Online Banking:
1-888-273-3488


Teleservice:
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1-800-963-4848

(*please contact branch to ensure you are registered)